This Grievance Redressal Policy (the “Policy”) is implemented by Three Wheels United (the “Company”/ “We”/ “Us”/ “Ours”/ “Our”) a private company incorporated under the provisions of the Companies Act, 1956 and a non – banking financial company registered under Section 45 – IA of the Reserve Bank of India Act, 1934 in furtherance to the extant Reserve Bank of India (RBI) guidelines which requires regulated entities to have in place a mechanism to receive and address complains and grievances of its customers.

Scope and Applicability of this Policy: ​This Policy is applicable across all the products and facilities offered by the Company at present and the products or facilities that the Company may implement from time to time. 

Objective of this Policy: 1.To ensure that the customer complaints are grievances are resolved in an efficient and time – bound manner.

2.To ensure transparency in the process of resolving customer grievances and issues.

3.To ensure customer issues and grievances are resolved to the satisfaction of the customer.

4.To ensure that the customers do not have to face unnecessary hardships and difficulties for grievance redressal. ​

Channels available to customers for registering their complaints:

1.The customers can send an e – mail to info@threewheelsunited.com.

2.By visiting the branch offices of the Company or its corporate office at No. 24/4, Haudin Road, Halasuru Cross Road, 3rd Floor, Alfalah Arcade, Halasuru Cross Road, Bengaluru, Karantaka – 560 042.

3.The customers can reach out the grievance redressal officer of the company at:

           Name : Ramanjeet Singh

           Address : No. 24/4, Haudin Road, Halasuru Cross Road, 3rd Floor, Alfalah Arcade, Halasuru Cross Road, Bengaluru, Karantaka – 560 042

           E–Mail ID: info@threewheelsunited.com

          Contact Number: +91 9164667788

The customers can fill out the details in the “Contact” tab on our website https://threewheelsunited.com/ and one of Our representative shall reach out to them.

All the complaints and grievances received by the Company will be recorded and tracked on a regular basis to ensure that they are resolved within the timelines provided under this Policy. Further, a monthly MIS stating the number of grievances/ complaints received and its status as on the date of MIS shall be presented before the management for their review and analysis. ​

The standard time taken by the Company for resolution shall be as follows:

1.For normal cases – 5 (five) business days.

2.For cases of fraud, involving provisions of anti – money laundering, cases involving retrieval of documents – 10 (ten) business days.

3.For cases involving disputes in amount levied by the Company (including interest, EMI, penalties, foreclosure charges) - 10 (ten) business days. 

Escalation Matrix:

Level 1:

Phone: Customers can contact us between 09:00 AM to 07:00 PM, Monday to Friday except public holidays on +917353919800.

Email: Customers can write to us at info@threewheelsunited.com for lodging their complaints.

Letter: Customers can write to us at Three Wheels United, No. 24/4, 3rd Floor, Alfalah Arcade, Haudin Road, Halasuru Cross Road, Bengaluru, Karnataka – 560 042. ​

In case the customer does not receive a response within 5 (five) business days or if the customer is dissatisfied with the response received from the Company, the customer may escalate the complaint to Level 2.

Level 2: If the customer has not received any response or is dissatisfied with the responses received from the personnel at Level 1, the customer may write to our Grievance Redressal Officer, the details of whom are mentioned below: ​

Name : Ramanjeet Singh

Address : No. 24/4, Haudin Road, Halasuru Cross Road, 3rd Floor, Alfalah Arcade, Halasuru Cross Road, Bengaluru, Karantaka – 560 042

E – Mail ID: info@threewheelsunited.com

Contact Number: +91815-102-1234​

Level 3: ​

Lastly, if the customer has not received any response or is dissatisfied with the responses received from the Grievance Redressal Officer at Level 2 above, the customer may lodge their complaint on the CMS (Complaint Management System) portal of the RBI at www.cms.rbi.org.in/. ​

This Policy shall be reviewed and to the extent required be updated from time to time. The most recent and the updated version of this Policy will be uploaded on Our website – www.threewheelsunited.com.